About the company
Kickstart your career in healthcare administration with Westbourne Medical Centre! Join a dedicated team where you’ll be the welcoming face and vital support for patients and staff, helping the practice run smoothly each day.
As a Medical Receptionist Apprentice, you’ll gain hands-on experience in a real healthcare environment, developing essential customer service and organisational skills. You’ll also work towards your Level 3 Business Administrator qualification with B-Skill, receiving full training and support.
This apprenticeship is ideal for someone who is caring, organised, and ready to launch a meaningful career in medical administration.
Job Details
Job Title: Medical Receptionist Apprentice (Level 3 Business Administrator Apprenticeship)
Location: 11 Trinity Mews, Middlesbrough TS3 6AL
Salary
£7.55 an hour – Full-time, Apprenticeship, Fixed term contract, Contract length: 20 months, 35 hours per week.
Work Location: In person
Accountable to – Operational Manager
Line Manager – Office Manager
Purpose of role – To undertake all clerical, reception and administrative duties applicable to the medical practice.
Job Overview
Main duties and responsibilities of the post:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Dealing with requests for home visits, ensuring careful recording of all relevant details on the medical system and where necessary refer to Duty Doctor.
- Check visit and message screens and ensure visits have been taken and messages dealt with prior to close of surgery
- Action requests for ambulance transportation in accordance with company policy
- Ensure all necessary procedures are carried out at end of day in line with company policy
- Advise patients of relevant charges for private (Non General Medical Services) services, accept payment and issue receipts for same. Ensure cash boxes are locked away and kept from clients’ view
- Enter patient information/Scan documentation on to the computer in a timely and accurate manner as required.
- Summarisation of patient medical records on the medical system as required
- Ensure patient comfort in the waiting room
- Utilising ICE or other systems as required/appropriate
- Deal with all mail in an appropriate manner in line with company policy
- Ensure incoming emails are given to the appropriate staff member and dealt with efficiently as well as outgoing emails
- Handling of petty cash
- Ensure all new patients are registered onto the computer system promptly and accurately
- Process patient change of address/contact numbers
- The handling of complaints in line with company policy
- Support the Practice Manager to maintain CQC compliance
The outlined duties are not exhaustive and may vary.
Personal qualities:
- This post requires a self-confident, reliable person who is flexible in order to meet the demanding changes of general practice.
- Confidentiality of both patients and the practice must be protected in line with the practice policy.
- The post holder will agree to take part in a yearly performance review and completion of a personal development plan.
- The post holder will identify any of his/her training needs to be discussed with the practice manager.
- The post holder will be expected to work as part of the whole team and to behave in a professional manner.
- The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carer’s
- Recognise people’s needs for alternative methods of communication and respond accordingly.
- The post holder will maintain awareness within the Practice of health and safety matters, particularly regarding computer usage, and to advise the Operational Manager accordingly. If necessary, conduct a training Program for personnel with regard to this
- The post holder needs to be aware of the requirements of the Data Protection Act and ensure that the legislation is adhered to.
- The post holder will have the ability to work unsupervised and to prioritise workload.
- The post holder will agree to undertake all necessary training as required.
This practice is an equal opportunities employer.
Benefits
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
Middlesbrough TS3 6AL: reliably commute or plan to relocate before starting work (preferred)
Alternatively, please complete the form below.