Level 2 Administration Assistant Apprenticeship

Tailored for employers who want to build safer, stronger teams.

Duration: 12 Months + 3 Months (End Point Assessment)

Funding – Levy or non- levy, we can help and support.

Apprenticeship Overview

A work-based learning programme for employees who carry out routine administrative tasks across all sectors and organisation sizes.

Key responsibilities might include supporting daily operations under supervision by performing data entry and other routine admin tasks, using digital systems to collate and update information, assisting colleagues and responding to supervisor feedback to meet timescales and quality standards, acting as a contact for internal and external stakeholders, liaising with departments such as IT, finance and HR, adapting to changing priorities, and handling sensitive information appropriately.

Apprentices will be required to have achieved Level 1 English and maths prior to taking their End Point Assessment.

*This standard is restricted to ages 16–24.

Level 2 Administration Assistant Apprenticeship

Developing Core Knowledge

Know relevant laws, regulations, organisational policies (e.g., GDPR, data protection, licences), and how they affect roles and compliance.
Understand the organisation’s structure, vision, sector context (technology, finance, sustainability, CSR, DEI) and their impact on priorities and stakeholders.
Use software and digital tools (databases, spreadsheets, communication platforms, cloud services) to retrieve, store, back up and protect information, respecting confidentiality and retention rules.
Follow quality assurance, escalation and safe-working processes (online and on-site), fact-checking, feedback mechanisms and when to seek clarification or help.
Apply time-management, record-keeping and communication principles (written and verbal) to meet deadlines and deliver stakeholder-focused outputs.

Developing Core Skills

Receive, process and store information accurately using organisational systems and software, ensuring confidentiality and compliance with policies and legislation.
Use agreed tools (databases, calendars, cloud platforms) to manage records, bookings and resource usage, and share information appropriately with stakeholders.
Communicate professionally across written, verbal and electronic channels, respond to feedback, signpost or escalate issues (e.g., safeguarding, complaints) as required.
Plan, prioritise and review assigned admin tasks, use time-management tools to meet deadlines, and check work for accuracy.
Follow security, health & safety and organisational protocols, seek clarification or help when needed, and use CPD and self-reflection to develop skills.

Developing Core Behaviours

Keep skills and service knowledge up to date and act on feedback to support continuous development.
Show belief in the organisation’s services through professional conduct, appropriate dress, and confident, positive communication.
Work effectively in teams, collaborate with stakeholders, adapt to change, and embrace equity, diversity and inclusion.
Aim for quality and “right first time” outcomes, meet or exceed KPIs, use resources sustainably, and maintain personal wellbeing.

Strengthen Your Workforce with Level 2 Administration Assistant Apprenticeship

Strong administration is the backbone of every successful organisation. From managing information and supporting communication to keeping daily operations organised, administrative professionals play a vital role across all industries.

The Level 2 Administration Assistant Apprenticeship from B-Skill helps businesses develop reliable, organised, and professional support staff who contribute to smoother operations and stronger workplace efficiency.

Whether you are looking to upskill existing employees or recruit new talent, this apprenticeship provides practical workplace learning that develops essential knowledge, skills, and behaviours for modern business environments.

Building Safer Workplaces Through Real Administrative Skills

Efficient administration helps organisations stay productive, compliant, and connected.
The Level 2 Administration Assistant Apprenticeship focuses on practical, day-to-day business support skills that are valuable across every sector and organisation size.

Learners develop the ability to:

Manage and organise information accurately
Support daily administrative operations
Use digital systems, databases, and communication tools confidently
Handle bookings, records, and scheduling tasks
Communicate professionally with colleagues and stakeholders
Support teams across departments such as HR, finance, and operations
Work safely, securely, and in line with organisational procedures
Prioritise workloads and meet deadlines effectively

This apprenticeship supports the development of organised, dependable employees who help businesses run efficiently while maintaining high professional standards.

Why Every Workplace Needs the Level 2 Administration Assistant Apprenticeship

Every organisation depends on strong administrative support to keep operations running smoothly.
From small businesses and schools to healthcare providers, charities, councils, and corporate organisations — administration professionals help maintain structure, communication, and productivity.

The Level 2 Administration Assistant Apprenticeship helps organisations:

✅ Improve Workplace Efficiency
Develop employees who can manage tasks, records, communication, and processes effectively.

✅ Strengthen Organisational Support
Build reliable support teams that assist departments and improve day-to-day operations.

✅ Develop Digital and Administrative Skills
Equip staff with practical workplace skills using modern systems and digital tools.

✅ Support Professional Communication
Enhance customer, colleague, and stakeholder interactions through confident and professional communication.

✅ Build Future Talent Pipelines
Create progression opportunities for employees interested in administration, business support, and operational careers.

✅ Support Growth Across All Sectors
Develop administrative capability that supports organisational performance and long-term business growth.

Who Is This Apprenticeship For?

This programme is suitable for individuals across all sectors who support organisational operations through administrative and office-based responsibilities.

Typical job roles include:

Administration Assistant
Office Assistant
Receptionist
Clerical Assistant
Data Clerk
Administrative Officer
Records Assistant
Secretary

The apprenticeship is ideal for:

New employees starting administrative careers
Existing staff looking to improve workplace skills
Businesses developing office support functions
Organisations seeking organised and reliable team members

Progression routes from this Level 2 Administration Assistant Apprenticeship

After completing the Level 2 Administration Assistant Apprenticeship, learners may progress into higher-level administration and business support programmes, including: