Contract Logistics Operator Apprentice




Burton-upon-Trent, Staffordshire

Principal Accountabilities and Responsibilities:

Include but are not limited to the following:

  • Liaising with customers to resolve queries swiftly and with clarity
  • Scheduling, booking and processing inbound deliveries
  • Organising and processing outbound deliveries
  • Booking deliveries and/or returns with hauliers and confirming volumes expected
  • Chasing up inbound/delivery failures and PODs with suppliers
  • Collating all contract related paperwork and delivery POD data confirming delivery compliance has been adhered to
  • Processing system activities for adjustments, transfers or outbound orders
  • Supporting with additional requests from the customer as required
  • Collating and inputting data from various sources which help to build key reports and KPI’s for reporting to senior management
  • Ensuring accurate data is processed within internal systems in line with set KPI targets
  • Ensuring all daily reporting tools are rigorously maintained so that correct information is presented to the customer
  • Providing a contact point for customer queries or specialist requests
  • Supporting warehouse activity in making sure physical and systemic data is 100% correct
  • To be cost aware and always looking to remove expense where possible
  • To maintain vigilance regarding procedural compliance

Qualifications/Education/Experience/Skills Required


  • Experience in dealing with different types of people – gained through either academic or work experience
  • Strong IT skills and in particular Microsoft Excel
  • Responsible attitude
  • Reliable and flexible
  • Ability to treat information confidentially
  • Demonstrate aptitude for dealing with people in a friendly professional way
  • Strong work ethic and hands on flexible approach
  • Diligent
  • Self motivated
  • Trustworthy
  • Team player
  • Willingness to learn and demonstrate commitment to their own future development


  • 5 x GCSE’s or equivalent including Maths and English, Grade A – C

Other Requirements

  • Must be eligible to live and work in the UK

About The Role:

As an Apprentice, you are given the opportunity to earn while you learn gaining experience in logistics. Your role will include on the job training, education (through formal work based learning), as well as the opportunity to demonstrate independent work skills, team working and progression.

The role is Monday to Friday, working 37.5 hours from 9am until 5.30pm with one hour unpaid meal break. There is very limited public transport, therefore we recommend you have access to car or able to get a lift.


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  • Suite A15 Milburn House Dean Street Newcastle upon Tyne NE1 1LE