National Client Engagement Specialist


Key Account Manager


Across North East and North West

Principal Accountabilities and Responsibilities:

Include but are not limited to the following:

  • Actively promote B-Skill Apprenticeship & Commercial Training.
  • Generate new leads and apprenticeship opportunities with Employers, both levy paying and non-levy paying.
  • Undertake effective sales/business development activities to generate employer interest and apprenticeship opportunities with both existing employees and new apprentices.
  • Working remotely you will travel between local and national businesses speaking with managers and human resource professionals in order to engage learners onto apprenticeship programmes.
  • Contacting employers and discussing the programme face to face, to ensure Employers are clear about apprenticeships, and sign up to supporting the learners through the programme.
  • Represent and uphold B-Skill corporate image as an ambassador for the organisation.
  • Manage the recruitment process for youth apprenticeships.
  • Ensuring employers are aware of relevant funding rules including 20% off the job training.
  • Attend networking and career events to maximise new business opportunities and promote B-Skill brand.
  • Conduct employer ONA, H&S, Learner Engagement visits.
  • Ensure the CRM system is kept up to date.
  • Carry out Marketing activities including generating leads from social media, cold calling, email and social media campaigns, mail merges etc.
  • Conduct contract reviews with all employers either by phone or in person in line with B-Skill policy.
  • Prepare monthly report for Executive team including periodic statistics as required.
  • Manage administrative processes, documentation and data capture.
  • Send weekly updates of recruitment figures to Key Account Manager where required.
  • Carry out all duties and work in accordance with the B-Skill quality improvement procedures and in the spirit of the B-Skill Values Statement.
  • Play an active part in the promotion and awareness of Safeguarding of learners across the business and externally as appropriate, and to help prevent acts of radicalisation and extremism.
  • Play an active part in promotion and awareness of Equality & Diversity across the business and externally as appropriate.

Qualifications/Education/Experience/Skills Required

  • Significant experience of working with employers at a senior level in a target driven organisation with a personal track record of achievement.
  • Experience and knowledge of Apprenticeships is essential
  • At least 3 years’ experience of working within an Employer
  • Engagement/Sales or business development role
  • Ability to demonstrate sound customer service experience and liaison with people at all levels
  • Understanding of funding rules and guidance
  • Understanding of Apprenticeship Levy
  • Clear understanding of Apprenticeship Standards
  • Good IT skills including MS Office
  • Strong customer service skills, specifically liaising with external stakeholders.


  • Very strong communication skills
  • Ability to successfully liaise with people at all levels
  • Tenacious, target driven and confident
  • Excellent organisational skills
  • Attention to detail
  • Good time management skills
  • Be able to focus on major priorities
  • Ability to work on own initiative with a flexible disposition
  • Be self-motivated-, enthusiastic, professional and a team player
  • Excellent team working and networking skills

    Qualifications and Education

  • Hold an accredited marketing qualification or be able to demonstrate sound knowledge and understanding of marketing/sales requirements
  • IAG Qualification would be beneficial

    Other Requirements

  • Must be eligible to live and work in the UK
  • Must be smart and presentable at all times
  • Ability to drive and hold a clean driving licence
  • Must have own vehicle and able to travel frequently
  • Flexible with a positive attitude to change


B-Skill is an national, private training company established in 2000, we are an Ofsted Grade 2 provider rated in all areas and we provide a mixture of vocational and pre-vocational training.

B-Skill are currently working towards an ambitious five-year growth strategy. To achieve this we look to recruit only the best staff. B-Skill is building an amazing team, all of whom share our passion and commitment.

The opportunity exists for a challenging and rewarding career in an exciting industry and in a company, which is making a significant contribution to the training and development of people. We are looking for an outstanding individual who can bring training to life in a way that engages, inspires and leads to high achievement.

B-Skill is committed to Safeguarding and promoting the welfare of young people and adults, we expect all staff, associates, volunteers and delivery partners to share this commitment. B-Skill is also committed to equality of opportunity and values the diversity of all its learners, clients, workforce and partners. B-Skill takes very seriously our obligations in respect of E&D and we currently hold the Committed to Equality Standard – Gold Award. The successful applicant will be required to undertake appropriate checks including an enhanced DBS as well as providing proof of right to work in the UK.

Our vision statement:

B-Skill are passionate about engaging employers and supporting learners to raise aspirations and achieve goals. People are at the heart of our success and we use learning to encourage all people to take pride in their own special contribution to society. We believe that everyone should have the opportunity to recognise the opportunities that are available to them and reach their full potential.

Unleash your excellence today!

This is both our Passion and our Purpose. These beliefs drive our success.


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  • Suite A15 Milburn House Dean Street Newcastle upon Tyne NE1 1LE

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