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POSITION:

Branch Account Manager

REPORTING TO:

TBC

LOCATION:

Lichfield, Staffordshire

Principal Accountabilities and Responsibilities:

To provide excellent customer service whilst increasing the company’s revenues through retaining the maximum amount of profitable business from existing and prospective new customers.

  • Responding to customer enquiries professionally and promptly
  • To ensure regular contact is maintained with all Accounts by email/telephone.
  • Liaise with all new and regular customers on all queries and issues through regular contact by telephone and/or email.
  • Provide corrective action in a professional manner to all customer complaints
  • Take all incoming calls from customers and process all bookings using appropriate methods
  • Constantly evaluate processes and procedures and suggest possible improvements
  • Following up on quotes and gather feedback for the Hellmann Development Managers
  • Respond to the requirements of the customer, such as changes to service level agreements
  • Ensure any special requirements or instructions are clearly specified to the Operations teams.
  • Developing relationships with the Sales team and the Operations team to share customer knowledge and provide business support.
  • To fully understand and be conversant with the standard operating procedures of each customer.
  • Liaise with customers on all queries and issues
  • Organise collection of shipments
  • Advise of delivery dates according to lead times
  • Advise operations of special requirements
  • Deal with all invoice queries
  • Generate business from existing customers where possible
  • To provide excellent customer service whilst increasing the company’s revenues through retaining the maximum amount of profitable business from existing and prospective new customers
  • Responding to customer enquiries professionally and promptly
  • To ensure regular contact is maintained with all Accounts by email/telephone.
  • Liaise with all new and regular customers on all queries and issues through regular contact by telephone and/or email.
  • Provide corrective action in a professional manner to all customer complaints
  • Take all incoming calls from customers and process all bookings using appropriate methods

Qualifications/Education/Experience/Skills Required

Candidate Attributes & skills

  • Experience in dealing with different types of people – gained through either academic or work experience
  • Able to demonstrate highly competent computer skills in all areas of Microsoft office
  • Ability to work in a team
  • Ability to demonstrate professional verbal and written communication skills
  • Self motivated
  • Strong organisational skills
  • Ability to build strong relationships in a short period of time
  • Ability to prioritise and work to tight deadlines.

Minimum Qualifications

  • 5 x GCSE’s or equivalent including Maths and English, Grade A – C

 

About The Role:

About the Role

This Apprenticeship role is designed to give you the training you need in a practical environment to become a Branch Manager. The role is Monday to Friday, 9am until 5.30pm with one hour unpaid break. There is limited public transport to where the role is based, therefore we advise having access to a car or a lift.

 

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Helping you to achieve excellence

  • Suite A15 Milburn House Dean Street Newcastle upon Tyne NE1 1LE

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