Airfreight Import Operator Apprentice

Stock & Administration Manager

Colnbrook, Slough

Principal Accountabilities and Responsibilities:

• Complete all required import paperwork including customs work, invoicing and all other essential air import documentation
• Review all customer booking and clearance instructions ensuring these are understood and followed.
• Provide relevant service providers with the required information for successful service delivery.
• Ensure full understanding and strict compliance to customs processes and procedures.
• Ensure all delivered instructions are clear, concise and are provided in the correct format.
• Communicate with all operations to ensure the accuracy of consignment delivery.
• Manage all consignments by obtaining the latest status information and monitor accordingly.
• Ensure the recovery of air cargo is managed and complies with the ETSF.
• In the event of a service failure identify the root cause and take appropriate action to address ensuring the customer is kept fully informed.
• Accurate and timely management of all mandatory milestone data.
• Delivery of accurate costs within internal system Hellogic thus alleviating potential revenue variances.
• Raising sales invoices accurately within agreed KPI timescales.
• Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations.
• In depth understanding of the airfreight product including Incoterms.
• Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
• Provide customer reports where required.
• Constantly consider initiatives which will both enhance the customer experience.

Qualifications/Education/Experience/Skills Required

• Experience in dealing with different types of people – gained through either academic or work experience
• Excellent written and communication skills
• Team player
• Strong IT Skills – preference in Microsoft Office
• Reliable and flexible
• Responsible attitude
• Ability to organise and prioritise workload
• Work in a consistent methodical manner when required
• Hard working diligent, self motivated
• Willingness to learn and demonstrate commitment to their own future development

Qualifications/Education

• 5 x GCSE’s or equivalent including Maths and English, Grade A – C

Other Requirements

• Must be eligible to live and work in the UK

About The Role:

The role is Monday to Friday, working 37.5 hours with one hour unpaid meal break. There is public transport available to reach the workplace.