We are looking for the next generation of staff who want career development with a progressive employer in the hospitality sector. If you’re aged between 19-24 this could be the start of an exciting career for you. This opportunity is available to those who successfully complete a pre-apprenticeship programme. This programme will include:

  • A pre-enrolment programme
  • A work placement
  • Occupational training, where appropriate
  • English, Maths and essential Digital Skills training is required

In this role you will be expected to work to the highest standards, delivering efficient and welcoming customer service and creating a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

  • It is imperative that you are flexible to work a variety of shifts on any day of the week to suit business demands
  • You will be asked to work as part of the team as well as being able to take your own initiative and work individually
  • Each of our Receptionists should have good customers service skills, be openly enthusiastic and be well organised
  • This is a very demanding role and we are looking for someone who has great eye for attention to detail and who takes pride in their work

Pay & Reward

Hours: Full time to include evenings and weekends, according to a rota of 5 shifts on, 3 shifts off, average of 40 hours per week

We will also reward you with:

  • Company Pension (if eligible)
  • Company funded medical plan, including discounted shopping
  • Free leisure club access
  • Employee discounts on F&B and accommodation throughout group

Main Responsibilities:

  • Dealing with enquiries and bookings by phone, e-mail or face-to-face
  • Administer all reservations, cancellations and no-shows, in line with company policy
  • Completing procedures when guests arrive and leave
  • Allocating rooms and handing out keys
  • Preparing bills and taking payments
  • Taking and passing on messages to guests and colleagues
  • Dealing with special requests from guests and to provide information to guests on request
  • Answering questions about what the hotel offers and the surrounding area
  • Dealing with guest feedback
  • Completing end of shift cash up and reconciliation procedures and ensuring handover of shifts between personnel
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
  • Provide reports, as required, for housekeepers and management
  • Deliver excellent customer service, at all times
  • Assist in keeping the hotel reception area clean and tidy, at all times
  • Keep up to date with current promotions and hotel pricing whilst maximising bedroom sales opportunities
  • Be environmentally aware and dispose of waste according to hotel standards
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Ensure adherence to quality expectations and standards
  • Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other colleagues

Essential Criteria:

  • Previous customer service experience
  • Previous experience in hospitality
  • Be able to demonstrate proficiency with IT software such as Excel, Outlook, Word etc
  • Efficient, organised and self-motivated, with an attention to detail.
  • Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
  • Have a good personal standard, projecting a professional image at all times.
  • Demonstrate a passionate commitment to the business and guests

Desirable Criteria:

  • Hotel reception experience
  • Reservations experience

Reporting Lines:

  • Reporting to the Reception Manager / Duty Manager on shift.

Job Type: Full-time

Salary: £18,960.00 per year

Licence/Certification:

  • Driving Licence (preferred)

Work remotely:

  • No
Employer: Yorkshire Gateway Hotel
Job Category: Traineeship
Job Location: Leeds
Job Type: Full time

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