B-Skill are proud to be working in partnership with JMCA Beds, Nottingham.

An exciting opportunity has arisen for a Customer Service Apprentice to join their friendly team. Through your qualification as an apprentice, you can earn while you learn.

Hours: To be discussed at interview
Salary: £14,000 – £17,000 dependant on experience
Job Title: Level 3 Customer Service Apprenticeship
Location: JMCA Beds, Unit 5 Wollaton District Centre, Trowell Road, Wollaton, Nottingham
Reports to: Company Director


The job holder will assist with the day-to-day functions of the retail bedding Centre.


The job holder reports to the Director of the business on all personnel issues and has responsibility for the following:

  • Assist all customers who visit the Bed Centre.
  • Follow up with any potential customers who have contacted the shop via email, phone, or social media.
  • Maintain an active presence on all social media platforms, including creating and managing promotional content for the company.
  • General Administration duties to include filing, sending emails, and making phone calls.
  • Generally, assist and support the Director as required with all Customer Service matters.
  • Liaise with the Delivery Driver to fulfil the order once sales have been completed.
  • Any other duties as required by the Director.
  • Ensure the company is portrayed positively in various settings.


  • Effective communicator to both internal and external stakeholders with the ability to build relationships with customers.
  • Professional, hardworking, and well organised.
  • Good attention to detail.
  • Keen to learn and to become an integral part of JMCA Beds for the long term.
  • Full Driving License would be advantageous.


28 days annual leave per annum (including bank holidays).

  • No bank holiday working!
  • The potential of further career progression within JMCA beds.

Job Type: Apprenticeship

Schedule: Day shift ( Monday to Friday )
Licence/Certification: Driving Licence (preferred)
Work Location: In person
Expected start date: 01/04/2024

Employer: JMCA Beds
Job Category: Apprenticeship
Job Location: Nottingham
Job Type: Full time

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