About the company
Providing private medical, GP, aesthetics, ultrasound / imaging, menopause, counselling and other health services to North Leeds via partner and independent practitioners.
https://www.theavenueclinic.co.uk
PURPOSE OF JOB
The Avenue Clinic is looking for a Customer Service apprentice to join their team. This role would suit someone that has recently completed their studies at college. In this role, you’ll be responsible for supporting the clinic team and greeting patients who visit the clinic.
Job Title: Customer Service Apprentice (Level 2 Customer Service Practitioner Apprenticeship)
Location: The Avenue Clinic, 24th Avenue, Alwoodley, Leeds LS17 7BE
Hours
(Varies shifts between) Monday to Sunday, 7:45am – 8pm (30 hours a week)
Salary
£9,984 a year
Status
Duration: 1 year 3 months
Required
Possible start date: Wednesday – 26th February 2025 – In person
JOB overview
As a key member of the clinic team you will be responsible for providing an efficient reception function that includes some specific administration duties.
The role is busy and varied. You will have excellent communication and interpersonal skills and to be able to handle difficult situations professionally and calmly. You will need to be able to juggle multiple tasks at once and prioritise these appropriately during the day.
The clinic team comprises independent clinical consultants, doctors as well as other medical and healthcare professionals including business-related teams. The team are friendly and supportive, and the role will provide you with a good understanding of the services the clinic provides to private patients.
Key Responsibilities
- Answer customer queries via phone, email, or in person
- Update customer records and ensure accurate information
- Handle complaints and resolve issues effectively
- Contribute to improving customer service practices
- Learn about products/services to assist customers
- Book patients in when they have arrived for their appointment
Requirements
- Strong communication skills and a customer-focused attitude
- Problem-solving abilities and a team-oriented approach
- Basic IT skills (Microsoft Office)
- No prior experience needed – full training provided
Offers
- Full training and development opportunities
- A friendly and supportive team environment
- Career progression opportunities
- 4 Days working/ 28 days annual leave including bank holidays
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Initiative
- Non judgemental
- Software Knowledge
- Conduct research
Other requirements
- Varied Days working (average 4-5)
- Located close to bus routes;
- 28 days annual leave including bank holidays – two weeks to be used at Christmas when we are closed.
- DBS Check Required – Employer pays for an enhanced DBS check and employees are responsible for subscribing to the DBS update service.
- Casual uniform. Meals, fruit, tea, coffee & juice provided.
Alternatively, please complete the form below.
