LOGISTICS AND OPERATIONS
IMPROVEMENT TECHNICIAN
CODE: ST0193
LEVEL: 3
DURATION: 14 months
A work based development programme designed for colleagues who are Supervisors, Team Leaders or Facilitators with responsibility for carrying out business improvement activities.
The purpose of this programme is to provide colleagues with the skills, knowledge and understanding to provide high value added products and services more cost effectively and with greater quality and support the business to identify and deliver continuous and sustainable quality, cost and delivery improvements for existing or new products, processes and/or services.
DEVELOPING CORE KNOWLEDGE
Legislative and customer compliance requirements including health and safety
Improvement team roles and responsibilities in a change environment
Different sources for knowledge development
Project charter, Gantt chart, reporting documentation, Red Amber Green status, communication and implementation plansRoles of the manager and leader within change
Exploratory data analysis, data collection planning, problem and goal statements
DEVELOPING CORE SKILLS
Work in accordance with organisational controls and statutory regulations
Share improvement progress through appropriate
Plan, manage and implement improvement activities by developing the business case for improvement activity and implementation
Understand, interpret and analyse data and use this to validate solutions
Apply techniques to identify customers, their requirements and translate these to metrics
Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business
DEVELOPING CORE BEHAVIOURS
Clear commitment for identifying opportunities and delivering improvements, pays attention to detail
Helps when asked, works effectively in a diverse team, considers impact of own actions on others
Acts in a manner that is morally, socially and legally appropriate and embeds the values of the organisation
Acts upon feedback, reflects on performance and has a strong desire for learning
B-Skill directly delivers the whole standard through a delivery model that best suits the needs of the Employer. This can include 1:1 in the workplace, day release or a blended learning model that includes face-to-face sessions and distant learning via VLE.
Progression routes might open up further career opportunities within the operations of an organisation.
