CODE: ST0070

          LEVEL: 3

          DURATION: 18 months

A work based development programme designed for colleagues contribute to the efficient business operation through support of functional areas, working across teams and resolving issues as requested in line with the company vision, values and corporate social responsibility.

Business administrators have a highly transferable set of knowledge, skills and behaviours. Key responsibilities might include supporting and engaging with different parts of the organisation, developing, implementing, maintaining and improving administrative services and interacting with internal or external customers.

  • Understand organisational purpose, activities, aims, values, vision for the future, re-sources and the way that the political/economic environment affects the organisation
  • Knowledge of managing stakeholders and their differing relationships to an organisation. This includes liaising with internal/external customers, suppliers or stakeholders from inside or outside the UK and engaging and fostering relationships with suppliers and partner organisations
  • Understand laws and regulations that apply to their role (e.g. Data Protection, Health & Safety, compliance, etc.) and the organisation’s internal policies and key business policies relation to sector
  • Skilled in the use of multiple IT Packages and systems relevant to the organisation in order to: Write letters or emails, create proposals, perform financial processes, rec-ord and analyse data (Inc. Microsoft Office or equivalent packages) and be able to choose the most appropriate IT solution to suit the business problem
  • Able to update and review databases, record information and produce data analysis where required
  • Ability to produce accurate records and documents including: Emails, letters, files, payments, reports and proposals
  • Demonstrate ability to make recommendations for improvements and present solutions to management
  • Personally commit to and take ownership for actions to resolve customer issues to the satisfaction of the customer and your organisation
  • Exercises proactivity and creativity when identifying solutions to customer and organisational issues
  • Share knowledge and experience with others to support colleague development
  • Adopt a positive and enthusiastic attitude, being open-minded and able to tailor your service to each customer


B-Skill directly delivers the whole standard through a delivery model that best suits the needs of the Employer. This can include 1:1 in the workplace, day release or a blended learning model that includes face-to-face sessions and distant learning via VLE.
Progression routes might include Business Administration Level 4, Leadership & Management Level 3, Strategic Management Level 5.