Level 2 principles
of customer service
Stretch your cv with distance learning
This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.
This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.
Who is suitable?
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.
This course is split into seven manageable units:
Unit 1: Principles of customer service and delivery
Unit 2: Understand customers
Unit 3: Understand employer organisations
Unit 4: Communicating with customers
Unit 5: Handling customer information
Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
Unit 7: Develop customer relationships
Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course from your Personal Tutor.
This fully online course is designed to be engaging and interactive to keep you focused on your learning at all times. The maximum duration of this course is 16 weeks.
The Benefits of this course..
Gain a nationally recognised qualification.
This course is delivered via distance learning, allowing you to choose when and where you study.
Study will enhance both your personal skills and professional development.
Personal Tutors are assigned to you to ensure you have the support needed to succeed.