Level 2 principles

of customer service

 

Stretch your cv with distance learning

 Course Overview

This qualification enables learners to develop existing skills and gain knowledge of key areas for efficient customer service, such as communicating with customers and handling customer information.

This course is suitable for anyone who is interested in customer service, and those who are hoping for career progression or employment opportunities in the customer service industry.

Who is suitable?

This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.

Course content

This course is split into seven manageable units:

Unit 1: Principles of customer service and delivery

Unit 2: Understand customers

Unit 3: Understand employer organisations

Unit 4: Communicating with customers

Unit 5: Handling customer information

Unit 6: Understand how to resolve problems and deliver customer service to challenging customers

Unit 7: Develop customer relationships

Learning Methods

Studying via distance learning means you can choose when and where you study. We ensure you get all the support you need throughout your course from your Personal Tutor.

This fully online course is designed to be engaging and interactive to keep you focused on your learning at all times. The maximum duration of this course is 16 weeks.

The Benefits of this course..

Gain a nationally recognised qualification.

This course is delivered via distance learning, allowing you to choose when and where you study.

Study will enhance both your personal skills and professional development.

Personal Tutors are assigned to you to ensure you have the support needed to succeed.

SECURE YOUR PLACE TODAY

Helping you to achieve excellence