Operations or Departmental Manager

Level: 5

Duration: 18 (Excluding EPA)

Apprenticeship Overview

A work based learning programme in strategic management aimed at colleagues that manage teams to deliver results in line with the company vision, values and corporate social responsibility. Key responsibilities may include: creating and delivering operational plans, managing projects, managing change, financial & resource management, talent management and coaching & mentoring.

This programme is suitable for colleagues wanting to improve their strategic management knowledge and skills and support career aspirations.

Apprentices will be required to have or achieve level 2 English and maths, prior to taking their end point assessment.


  • Understand operational management approaches and models, including creating plans to deliver objectives and setting KPIs
  • Know how to set up and manage a project using relevant tools and techniques, and understand process management
  • Understand business finance: how to manage budgets, and financial forecasting
  • Know how to motivate and improve performance, supporting people using coaching and mentoring approaches
  • Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately
  • Understand problem solving and decision making techniques, including data analysis


  • Able to input into strategic planning and create plans in line with organisational objectives
  • Plan, organise and manage resources to deliver required outcomes
  • Able to monitor budgets and provide reports, and consider financial implications of decisions and adjust approach and recommendations accordingly


  • Drive to achieve in all aspects of work. Demonstrates resilience and accountability
  • Open, approachable, authentic and able to build trust with others
  • Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responding well to feedback and need for change
  • Sets an example, and is fair, consistent and impartial

Progression Routes From This Apprenticeship

  • Level 6 Chartered Manager Degree
  • Level 7 MBA Senior Leader

*The End Point Assessment duration for this Apprenticeship is 3 months


To get a quotation for yourself or your workforce, find out more today by contacting us.