CODE: ST0201

          LEVEL: 3

          DURATION: 30 months

A work based development programme designed for employees who work in one or more supply chain functions with responsibilities that could typically include forecasting customer demand as a Junior Demand Planner, liaising with the factories schedule production as a Junior Supply Planner, processing orders as a Customer Service Operative and working with hauliers and Distribution Centres as an Assistant Transport Planner.

They will have a comprehensive understanding of the entire supply chain, are responsible for their impact on each function and strive to deliver the best value for their business and customer. Due to the high number of interactions both within and outside of the business, they need strong relationship building, influencing, stakeholder management and communication skills alongside sound analytical, information technology and numeracy skills, with an ability to work in a fast paced environment with frequently changing requirements.

  • End-to-end characteristics and processes of the FMCG supply chain in different contexts
  • Critical supply chain key performance indicators: inventory, forecast accuracy, plan attainment, customer service, vehicle utilisation
  • Key legislation, policies and procedures that influence the supply chain: health & safety, environmental, sustainability and others relevant to the business context
  • The characteristics and specific needs of different customer groups: retailers, business-to-business, ecommerce and export
  • Information Technology (IT) systems for the supply chain: Excel, Material Requirements Planning (MRP) systems and business planning systems
  • The key principles of Continuous Improvement (CI) Management and problem-solving
  • Prioritise the flow of FMCG products or services based on evolving and changing infor-mation; meeting critical deadlines to ensure the efficient running of the FMCG supply chain
  • Lead and participate in everyday problem-solving activities required for the FMCG industry where small process improvements can have significant improvement on the rest of the supply chain, using recognised techniques: 5 Whys and fishbone analysis
  • Use continuous improvement techniques to improve performance in the FMCG supply chain, such as forecast accuracy
  • Lead the creation/development of Standard Operating Procedures to ensure improvements are documented and shared around the business
  • Manipulate and interpret constantly changing data sets to inform decision making in the supply chain function(s)
  • Have courage/conviction in their decisions and demonstrates ownership of work
  • Acts in alignment with the business vision and values, desire to learn about the FMCG industry, acts as an ambassador
  • Builds good relationships with others, works collaboratively, contributes ideas and challenges appropriately, leads by example
  • Tenacious approach to problem-solving by working to identify and ensure root causes are resolved to ensure supply chains remain flexible and agile
  • Highly effective communicator at all levels and with a variety of stakeholders: always acting with integrity and respect

B-Skill directly delivers the whole standard through a delivery model that best suits the needs of the Employer. This can include 1:1 in the workplace, day release or a blended learning model that includes face-to-face sessions and distant learning via VLE.

Progression routes can include management or specialist roles.


Helping you to achieve excellence

  • B-Skill Head Office
  • Suite A15, Milburn House
  • Dean Street
  • Newcastle-Upon-Tyne, NE1 1LE
  •  B-Skill Training Centre
  • Second Floor, The Investment Centre
  • 375 Stanley Road
  • Bootle, L20 3EF