CODE: ST0239

          LEVEL: 3

          DURATION: 18 months

A work based development programme aimed at HR Professionals who are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation.

Key responsibilities may include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes, taking ownership for providing advice to managers on a wide range of HR issues using policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.

  • Understand the structure of the organisation; the products and services it deliv-ers; the external market and sector within which it operates; the ‘Values’ by which it operates and how these apply to their role
  • Basic understanding of HR in their sector and any unique features
  • Good understanding of HR legislation and the HR Policy framework of the organisation. Sound understanding of the HR Policies that are relevant to their role
  • Knows where to find expert advice
  • Understands the roles and focus of HR within the organisation; its Business Plan/priorities and how these apply to their role
  • Deliver excellent customer service on arrange of HR queries and requirements, providing solutions, advice and support primarily to managers
  • Build managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate
  • Take the initiative to meet agreed individual and team KPIs in line with company policy, values, standards
  • Take ownership of HR related issues through to resolution, escalating complex situations as appropriate
  • Demonstrate honesty, integrity, truthfulness and sincerity in their actions
  • Maintain appropriate confidentiality at all times
  • Have the courage to challenge when appropriate
  • Display energy and enthusiasm in the way they go about their role, dealing posi-tively with setbacks when they occur


B-Skill directly delivers the whole standard through a delivery model that best suits the needs of the Employer. This can include 1:1 in the workplace, day release or a blended learning model that includes face-to-face sessions and distant learning via VLE.

Upon successful completion, the employee may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria (membership is subject to the professional bodies own membership requirements).

It forms the foundation of a career within the profession, giving the base for further development through a career path within an organisation and/or through the HR Consultant/Partner apprenticeship. The employee can choose to stay within core HR or diversify into one of the specialist areas of HR.


Helping you to achieve excellence

  • B-Skill Head Office
  • Suite A15, Milburn House
  • Dean Street
  • Newcastle-Upon-Tyne, NE1 1LE
  •  B-Skill Training Centre
  • Second Floor, The Investment Centre
  • 375 Stanley Road
  • Bootle, L20 3EF